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How to open and access support tickets

To do so, please follow these steps:

  1. Log in to your  Client area 
  2. Click on Open tickets
  3. Click on the Open New Ticket tab.
  4. Your Name and Email Address will be prepopulated.
  5. Enter a Subject, choose the Department you wish to submit the ticket to and enter the Ticket Details.
  6. If required, you may also add an attachment.
  7. Click the Submit button.

To review an existing ticket:

  1. Log in to your Nebula iHOST Dashboard
  2. Click on My Support Tickets.
  3. From the tickets tab you can view and sort all tickets associated with your account. Ensure you are viewing the Tickets tab.
  4. From here, you can view, sort, or filter all tickets associated with your account.
  5. To reply to a ticket, click the View icon and then click the Reply button. Once finished, click the Submit button.

Can’t find a particular ticket?

To serve you better, there are times that Nebula iHOST Customer support Team will combine tickets that deal with the same issue. Please review your other tickets as you’ll likely find the information you’re looking for.

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